Refund Policy

Last updated: 10 October 2026

We want you to be happy with every order from Wholesale Dada. Because our products are sold at wholesale prices, returns are accepted under the conditions below. This policy forms part of our Terms of Service.

1. Damaged, defective, wrong or missing items

If you receive a product that is damaged in transit, defective, different from what you ordered, or missing from your package:

Contact us within [[48 hours]] of delivery at [[EMAIL]] or on WhatsApp at [[PHONE]].
Share your order number, clear photos of the product and packaging, the shipping label, and an unboxing video if available.
Once your claim is verified, we will send a free replacement or give a full refund, including any shipping charges you paid for that item. If the replacement is out of stock, we will refund you.

Without photos or an unboxing video, we may not be able to verify claims for missing items or transit damage.

2. Change of mind / other returns

[[Choose one and delete the other:]]

[[Option A: returns allowed]] You may return eligible products within [[7]] days of delivery if they are unused, in original condition, with all tags, accessories, manuals and the original packaging. Return shipping costs for change-of-mind returns are [[borne by the customer / deducted from the refund (₹X)]].

[[Option B: no change-of-mind returns]] Because of our wholesale pricing, we do not accept returns for change of mind, wrong size or colour selection, or if you no longer need the product. Returns are accepted only for damaged, defective, wrong or missing items as explained in section 1.

3. Items that cannot be returned

For hygiene, safety or pricing reasons, the following cannot be returned unless they arrived damaged, defective or wrong:

Beauty, personal-care and health products, including toothbrushes, makeup tools, foot-care and skin-care items
Hair accessories, socks and other items worn on the body
Food-contact items whose seal or packaging has been opened, such as bottles, lunch boxes and containers
Products marked as Clearance or Final sale
Customised or personalised products, and products bought under a special bulk-order quote (unless the quote says otherwise)
Products that are used, washed, damaged by the customer, or missing parts, tags or original packaging

4. How to request a return or replacement

Contact us with your order number, the item(s) and the reason, along with photos or video.
We review your request and reply within [[2]] business days.
If approved, we arrange a reverse pickup where available, or ask you to ship the item to our address. Products sent without prior approval may not be accepted.
Pack the product securely in its original packaging. Once we receive and inspect it, we process your replacement or refund.

If reverse pickup is not available at your PIN code and we ask you to self-ship an approved damaged, defective or wrong item, we will reimburse reasonable courier charges up to ₹[[100]] against the courier receipt.

5. Refunds

Prepaid orders: refunded to the original payment method (UPI, card, net banking or wallet).
Cash on Delivery orders: refunded by bank transfer or UPI to an account you provide, or as store credit if you prefer.
Refunds are started within [[2]] business days after the returned product passes inspection, or after a claim is approved where no return is needed. Banks and payment providers usually take 5–7 business days to credit the amount.
Shipping and COD charges are refundable only when the return is due to our error (damaged, defective, wrong or missing items).

6. Cancellations

You can cancel your order free of charge before it is dispatched. Contact us as soon as possible with your order number. Prepaid orders are refunded in full.
Once an order has been dispatched, it cannot be cancelled. You may refuse delivery, and the shipping policy for returned orders applies. See our Shipping Policy.
We may cancel an order because of stock unavailability, pricing errors or failed verification. In that case you receive a full refund.

7. Bulk and business orders

Returns, replacements and refunds for orders placed under a bulk-order quote follow the terms in that quote. Transit damage and defects in bulk orders must be reported within [[48 hours]] of delivery with photos or video of the cartons and products.